Because appointment times are reserved specially for each client and I am unable to fill appointments that are canceled on short notice, the following policy is in place:
Appointments canceled with less than 24 hours notice are charged the full amount and must be paid prior to the next appointment. This also includes clients that come for their appointment but are unsure if they should receive a massage/treatment due to their specific concern(s). In the event a decision is made at the time of the client’s appointment that the session should either be canceled or rescheduled, the client is still responsible for the full cost of that session. This fee is waived for regular clients for their first cancellation with less than 24 hours notice, or in the case of emergency.
NO SHOW POLICY
The client is responsible for the cost of the missed appointment and will be billed accordingly. After 2 no-shows, the client relationship will be discontinued with an existing client unless there is an extreme emergency situation. In the case of a new client missing their first appointment, they will be responsible for the cost of the missed appointment and will need to prepay all service fees to ensure attendance at the time of appointment.
RETURNED CHECK POLICY
There is a $25.00 fee for a returned check. After 2 returned checks for non-payment, cash will be required for all future appointments.